TERMS AND CONDITIONS
Terms of Sales
Article 1 – GENERAL PROVISIONS – SCOPE
1.1 These General Conditions of Sale (“the GTC”) determine the rights and obligations of the parties in connection with the online sale of Products offered by the company Arnaud Doeun (Abécédaires Union) (“the Company”).
1.2 Any Order placed on the Arnaud Doeun website (Abécédaires Union) implies prior and unrestricted acceptance of these General Conditions of Sale, which are subject to French law. These GTCS are therefore an integral part of the Contract between the Client and the Company. They are fully enforceable against the Customer who declares to have read and accepted them, without restriction or reservation, before placing the Order.
1.3 These T & Cs apply to any Order placed by an adult natural person acting as a consumer. The Customer therefore certifies that he is a natural person over 18 years of age, acting for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity. He acknowledges having the full capacity to make a commitment when placing an Order and undertakes to provide truthful information as to his identity.
1.4 EXCLUSION: Are expressly excluded from the scope of these T & Cs persons acting in a professional capacity, that is to say natural or legal persons, public or private, who act for purposes falling within the scope of their commercial, industrial, craft activity; liberal or agricultural, including if they act in the name or on behalf of another professional.
Professionals who wish to place an Order with the Company are invited to contact us directly.
1.5 The GTCs applicable to each Order are those in force on the date of payment or of the first payment in the event of multiple payments) of the order. The Company reserves the right to modify them at any time, by the publication of a new version on its website. These T & Cs can be viewed on the Company’s website at the following address: abecedairesunion.com and shopa-store.com (and their subdomains) and can be downloaded in pdf format.
Article 2 – CONCLUSION OF THE ONLINE CONTRACT
2.1. Order process
To buy one or more Products on the site, the Customer selects each Product and adds it to his basket. Once their selection is complete, they must confirm their basket to place the Order (1st click)
At this stage, the Customer is redirected to a page containing:
A summary of the selected Products, the corresponding prices, terms and delivery costs. It is then up to him to check and possibly correct the contents of his basket.
These GTC. It is up to him to read them carefully before validating the entire Order.
This validation of the Order after checking the basket and reading the T & Cs (2nd click) constitutes conclusion of the Contract and the Customer acknowledges that the 2nd click results in an obligation to pay on his part.
The Customer is then redirected to the payment page. He can choose between the different payment methods offered and proceeds to the payment of his Order.
After validating his Order and making his payment, the Customer receives, on the email address he provided to create his account, a confirmation message from the Company. This message contains, in pdf format:
The summary of his order (selected product, price, terms and delivery costs);
The identification specifies the Individual entrepreneur Arnaud Doeun (ABCs Union) and his activity;
The Order number;
The terms, conditions and withdrawal form;
These GTC in pdf format.
If the Order confirmation is not received, the Customer is recommended to contact the Company using the contact form on the site.
The Customer then receives a purchase invoice transmitted in electronic form, which the Customer expressly accepts.
The Customer is strongly advised to keep this confirmation message and the purchase invoice which is also sent to him in electronic format since these documents can be produced as proof of the Contract.
2.2 Case of refusal of validation of the Order by the Company
The Company reserves the right to refuse your Order for any legitimate reason, including for example:
Order not in accordance with the GTC;
Quantities ordered that do not correspond to normal use by a consumer Customer;
Non-payment of a previous Order or ongoing dispute concerning a previous Order;
Suspicion of fraud on the Order (supported by a bundle of consistent evidence).
Article 3 – SPECIFICATIONS AND AVAILABILITY OF PRODUCTS
3.1 Product Specifications
The essential characteristics of the goods and their respective prices are made available to the Customer on the Company’s websites, as well as, where applicable, information on the use of the product.
Although the Company takes reasonable care that the Specifications are accurate, such Specifications, subject to certain exceptions, such as pricing information, are provided by the Company’s suppliers. Consequently, the Company declines all responsibility for any errors that may be contained in the Specifications.
The Specifications are presented in detail and in French. The Parties agree that the illustrations, videos or photos of the Products offered for sale have no contractual value. The period of validity of the Product offer as well as their prices are specified on the Company’s websites.
3.2 Product availability
Product offers are valid within the limits of stocks available from our suppliers. This Product availability is normally indicated on the specific Product page.
However, insofar as the Company does not reserve stock (except in specific cases of Products indicated as pre-order on the Product sheet), placing a Product in the basket does not absolutely guarantee the availability of the product. Product as well as its price.
In the event that a Product becomes unavailable after validation of the Customer’s Order, the Company will immediately inform it by email. The Order will be automatically canceled and the Company will reimburse the price of the Product initially ordered, as well as any amount paid for the Order.
However, if the Order contains other Products than the one that has become unavailable, these will be delivered to the Customer and the delivery costs will not be reimbursed.
Article 4 – PRICE OF PRODUCTS
4.1 Reference prices indicated on the sites
The reference price of the Products offered on the site is the price recommended by the brand, the manufacturer or its official representative. Otherwise, it is a price determined according to the prices at which the Product is commonly sold in a panel of retailers distributing it. This price is updated as soon as the brand, the manufacturer or its official representative communicates a new recommended price for the Product or as soon as the price charged within the panel of signs is modified.
4.2 Modification of the prices indicated on the sites
The prices of the Products are indicated on the product description pages. They are indicated excluding tax, customs duties and shipping costs. The Company reserves the right to modify the prices of the Products at any time, in compliance with the applicable legislation.
The Products ordered will be invoiced on the basis of the price in effect on the site at the time of validation of the Order.
4.3 Product prices
Insofar as many Products are imported from abroad (outside the European Union) at the request of Customers, the prices of Products sold through websites are indicated in Euros excluding taxes (excluding VAT and customs duties) unless indicated. opposites. They are precisely determined on the product description pages. They are also indicated in Euros excluding tax (excluding VAT and customs duties), unless otherwise indicated, on the Product Order page, and excluding specific shipping costs.
Product prices do not include import VAT, import taxes or customs duties, which must be paid in addition and will be fully borne by the Customer, who is liable for these taxes as the recipient. of the product.
The prices of the Product (s) do not include the costs of packaging, packaging, shipping, transport, insurance and delivery of the Product (s) to the delivery address.
4.4 Payment of taxes
The Customer is solely responsible for the process of declaration and payment of import VAT during customs clearance of the Product. It may be required to pay import VAT. To the extent that this tax is not the responsibility of the Company, it cannot be required to reimburse this tax.
For all products shipped outside the European Union and / or DOM-TOM, the price is calculated excluding tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. The Company has no control over these rights and amounts.
They will be the responsibility of the Customer and are his responsibility (declarations, payment to the competent authorities, etc.). As such, the Company invites the Customer to obtain information on these aspects from the corresponding local authorities.
Article 5 – PAYMENT OF THE PRICE
5.1 Time of payment
Payment of the full price of the Order must be made immediately after validation of the Order.
The Company may, exceptionally, grant payment in installments, in particular having regard to the amount to be paid and to its knowledge of the Client concerned. However, the Company has no obligation to grant such payment terms. In the event of a particular situation, the Customer may make a request by contacting the Company’s Customer Service at the following address email@example.com or firstname.lastname@example.org.
5.2 Payment methods
To pay for his Order, the Customer can choose between different payment methods:
Payment by credit card :
Only bank cards attached to a banking establishment located in France or international bank cards (Visa, MasterCard, American Express and Maestro) are accepted. The Customer guarantees the Company that he has the necessary authorizations to pay with the bank card used. He expressly acknowledges that the commitment to pay given by card is irrevocable and that the communication of his bank card number constitutes authorization to debit his account up to the total amount corresponding to the Products ordered. The amount will be debited at the time of validation of the Order.
Payments by bank card are made via a secure payment platform and the information on the bank cards communicated benefits from the SSL encryption process.
Payment via Paypal
Payment by Paypal is accepted up to a limit of € 1,000.
It is emphasized that in the event of recourse to this method of payment, the General Conditions of Use of Paypal, which are available on their site, are in addition to these T & Cs.
Payment by vouchers and / or promo codes
Vouchers and / or promotional codes issued by the Company can be used to pay for all or part of the Order. These vouchers and / or promotional codes are only valid once. In the event of an attempt to fraudulently use the vouchers and / or promotional codes, the Company may proceed with the outright cancellation of the Order.
In general, in the event of a refusal of payment authorization by officially accredited bodies or in the event of non-payment of the Order, the Company reserves the right to suspend and / or cancel said Order.
The Company reserves the right to suspend any of the payment methods at any time, in particular in the event that a payment service provider no longer offers the service used or in the event of a dispute with a Customer concerning a Previous order.
The Company reserves the right to set up an Order verification procedure intended to ensure that no one is using the bank details of another person without their knowledge. As part of this verification, the Customer may be asked to send by email or by post to the Company a copy of an identity document, proof of address as well as a copy of the bank card used for payment. . Precise information on the exact content of the information requested (to preserve the confidentiality of his data) will be communicated to the Customer in the event of verification. The order will only be validated after receipt and verification of the documents sent.
Article 6 – DELIVERY – CUSTOMS CLEARANCE – RECEPTION
Before the validation of the Order, the Company communicates to the Customer information concerning the various delivery methods as well as their respective prices. Following the choice of the delivery method by the Customer, the Company provides him with an estimate of the delivery time.
The Company will do everything in its power to ensure that the Product (s) are delivered on or before the date scheduled for delivery. In case of difficulty, the Company undertakes to communicate quickly with the Client to inform him and to seek with him an adequate solution.
Air transport, shipping and / or delivery of the Product (s) will be fully covered by the Customer (“Delivery costs”). These delivery costs are included in the final price invoiced to the Customer at the time of the Order. On the other hand, any customs charges are not included in the price invoiced to the Customer by the Company.
Depending on the terms chosen by the Customer, delivery will be made either to the address mentioned by the Customer, or, where applicable, to a relay point chosen by the Customer from the list of available points. It is therefore the Customer’s responsibility to check the information provided for delivery because he remains solely responsible for any failure to deliver due to incomplete or erroneous information.
6.2 Customs clearance
When purchasing, the Customer purchases the product duty free and becomes an importer of the product purchased in
his capacity as recipient of the Product.
He is therefore in particular responsible for the import and customs clearance processes of the product at the local customs offices. Depending on the price of his order, he may be asked to pay customs duties (for Products with a customs value greater than € 150).
The Customer is solely responsible for the customs duty declaration process during customs clearance of the Product. These customs duties, which are not invoiced to the Customer by the Company, do not fall under the responsibility of the Company. The latter can therefore not be held liable for the reimbursement of these rights.
Upon receipt of the Product, the Customer agrees to check that the Product is complete and that it is not damaged.
If an anomaly is noted, the Customer must contact the Company’s Customer Service within three days (excluding public holidays) following the date of receipt of the Product. Any complaint filed after the deadline cannot be processed.
Article 7 – WITHDRAWAL
7.1 Principle and deadline
The Customer has the right to withdraw, without giving any reason, within fourteen (14) calendar days from the date of receipt of his Order. In the event of an Order for several Products, the period shall run from receipt of the last Product.
If the right of withdrawal is exercised within the aforementioned period, the price of the Product (s) purchased and the shipping costs will be reimbursed, the return costs remaining the responsibility of the Customer.
In accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for the following contracts:
Supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
Supply of goods made to the consumer’s specifications or clearly personalized;
Supply of goods liable to deteriorate or expire rapidly;
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
The supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items;
Supply of alcoholic beverages the delivery of which is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
Maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;
Concluded at a public auction;
7.3 Procedures for exercising the right of withdrawal
To exercise his right of withdrawal, the Customer must inform the Company of his intention to withdraw either by completing the standard form, a model of which is given below, or by sending a declaration without ambiguity and expressing his intention to withdraw in the 14-day period mentioned above.
Model withdrawal form:
For the attention of Arnaud Doeun (Abécédaires Union), (name of the site concerned), Customer Service, 128 Rue la Boétie, 75008 Paris, France_num + rue + ville + codepostal.
I, the undersigned __ hereby notify you of my withdrawal from the contract for the sale of the Product below:
Date of order and receipt:
Order number :
Retraction request tracking number:
Client name :
Client’s signature: (only if this form is notified on paper
This form must be sent to the Company at one of the following addresses:
For a paper shipment, to Individual Entrepreneur Arnaud Doeun (Abécédaires Union), Customer Service, 128 Rue la Boétie, 75008 Paris, France_num + rue + ville + codepostal
For electronic sending, to the address: email@example.com or firstname.lastname@example.org
The Customer has 14 days from the sending of the notification of his withdrawal to return the Product to the Company in its original packaging, the return costs being the sole responsibility of the Customer.
The Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to allow the Company to put it back on sale. In the event of receipt of open, used, incomplete, damaged Products
or soiled, the Company will not proceed to any refund and may even, if it deems it necessary and adequate, engage the responsibility of the Customer for depreciation of the Product.
In the event of return of the Product under the conditions provided for by law and these GTCS, the Company will reimburse all sums paid by the Customer, delivery costs included, within 14 days of the notification of withdrawal, unless the Product is not returned afterwards. In this case, the Company will only reimburse after receipt and verification of the condition of the returned Product.
This reimbursement will be made using the same means of payment as that used by the Customer to pay for the Order, unless the Customer expressly agrees for another means of payment. In the event of payment by gift voucher / promotional code, the Customer will be reimbursed either by sending new gift vouchers / promotional codes for an amount identical to that paid in this form.
Article 8 – GUARANTEES
8.1 Legal guarantees
The Company remains liable for any lack of conformity of the goods in accordance with the provisions of articles L.217-4 et seq. Of the Consumer Code as well as hidden defects in the item sold in accordance with articles 1641 et seq. Of the Civil Code.
When acting within the framework of the legal guarantee of conformity (as provided for by Articles L.217-4 et seq. Of the Consumer Code), the Consumer Customer:
Benefit from a period of 2 years from the issuance to act
Can choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code
Is exempt from providing proof of the existence of the lack of conformity during the 24 months following delivery of the product if the Product is new, and during the 6 months following delivery if the Product is sold second-hand.
The Customer can also decide to act within the framework of the legal guarantee against hidden defects within the meaning of article 1641 of the Civil Code, the Customer can choose between the resolution of the sale or a reduction of the price, in accordance with the article 1644 of the Civil Code.
These legal guarantees apply independently of any contractual guarantee.
Reproduction of applicable texts
L.217-4 Consumer Code
“The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when it has been charged to it by the contract or carried out under its responsibility. “
L.217-5 Consumer Code
“The good is in accordance with the contract:
1 ° If it is suitable for the use usually expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or in labeling;
2 ° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. “
L.217-9 Consumer Code
“In the event of a lack of conformity, the buyer chooses between repair and replacement of the property. However, the seller may not proceed according to the buyer’s choice if this choice results in a manifestly disproportionate cost compared to the other modality, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer. “
L.217-12 Consumer Code
“The action resulting from the lack of conformity lapses two years after delivery of the goods. “
1641 of the Civil Code
“The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them. “
1648 of the Civil Code
“The action resulting from fatal defects must be brought by the purchaser within two years of the discovery of the defect. […] “
8.2 Manufacturer’s warranty
Certain Products for sale on the Site benefit from a contractual guarantee granted by the supplier or manufacturer of the Product, to which the Company is not directly a party.
The existence of this type of guarantee is mentioned, where applicable, on the specific page of the Product.
If the Customer wishes to invoke this guarantee, he should notify the Company by contacting Customer Service and consult himself
the terms of application of the guarantee, which are generally inserted in the box concerning the Product.
It is recalled that the benefit of the Manufacturer’s Guarantee does not preclude the application of legal provisions concerning the legal guarantee of conformity and the legal guarantee against hidden defects.
Article 9 – PROTECTION OF PERSONAL DATA
As part of the commercial relationship, the Company, responsible for processing, collects a certain number of mandatory personal data (including, in particular, last name, first name, delivery address, etc. which are mentioned by an asterisk) which are absolutely necessary for the processing of the Order, the management of the commercial relationship, the production of statistics and the respect of the legal and regulatory obligations of the Company. They are kept for 5 years from the end of the Contract.
The fact that the Customer does not communicate this information would make it impossible to process his Order.
This data is intended for internal use by the Company but may be transmitted to companies which contribute to the performance of the service, including those which ensure the deliveries of the Products or process payments.
Regarding this personal data, the Customer has several rights:
Right of access to personal data concerning him;
Right of rectification and deletion if the personal data is inaccurate, incomplete, equivocal, out of date or if the collection, use, communication and retention of certain data is prohibited;
Right to limit data processing, provided that this request is duly justified and does not prevent the Company from complying with its regulatory and legal obligations;
Right to object to data processing (especially in the event of processing for commercial prospecting)
Right to formulate post-mortem directives concerning the storage, erasure and communication of your personal data
Right to withdraw consent to the performance of certain processing operations (processing carried out before the withdrawal of consent remains lawful)
Right to lodge a complaint with the CNIL.
To exercise his rights, the Client can send a request to the Company, by means of:
a letter addressed to Société Arnaud Doeun (Abécédaires Union), 128 Rue la Boétie, 75008 Paris, France_num + rue + ville + codepostal
The request must mention the Customer’s email address, surname, first name, postal address and must be accompanied by a copy of his identity document on both sides.
A response will be sent to him within one month of receipt of the request.
Article 10 – INTELLECTUAL PROPERTY RIGHTS
Unless specifically stated otherwise on a Product page, sales of Products on the site do not result in any transfer of intellectual property on the Products sold.
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Company or their initial owner. No assignment of intellectual property rights is made through these GTC.
Article 11 – FORCE MAJEURE
The Company cannot be held responsible for any non-performance of its obligations hereunder in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. The Company will notify the client of the occurrence of such an event as soon as possible.
Article 12 – EXCLUSION OF LIABILITY
Notwithstanding any provision to the contrary set forth herein, the Company may in no case be held liable in the event of loss or damage due to improper use of the Product (s) by the Customer, including in particular a modification or alteration of the / of Product (s) not authorized by the Company.
Article 13 – SUSPENSION – TERMINATION OF ACCOUNT
The Company reserves the right to suspend or terminate the account of a Client who contravenes the provisions of the GTC, or in general the applicable legal provisions, without prejudice to any damages that the Company may request.
Anyone whose account has been suspended or closed may not subsequently order or create a new account on the Site, without the prior authorization of the Company.
Article 14 – ARCHIVING – PROOF
Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
During each Order, the Order summary is sent by email to the Customer and archived on the Company’s website.
The archiving of communications between the Company and the Client is carried out on computerized registers which are kept for 5 years under reasonable security conditions. These registers, on
which exchanges are recorded on a reliable and durable medium, are considered as proof of communications, orders, payments and transactions between the Customer and the Company. They can be produced as proof of the Contract.
The archiving of communications, the order, the details of the order, as well as the invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the provisions of Article 1360 of the Civil Code. This information can be produced as proof of the contract.
The Customer will have access to archived items on request at email@example.com or firstname.lastname@example.org.
Article 15 – NULLITY AND MODIFICATION OF THE GTC
If any of the provisions of these T & Cs is void, it will be deemed unwritten, but will not result in the nullity of all contractual provisions.
Any tolerance on the part of the Company, in the application of all or part of the commitments made within the framework of these T & Cs, whatever the frequency and duration, may not constitute a modification of the T & Cs, nor generate a any right for the Customer.
Article 16 – APPLICABLE LAW AND SETTLEMENT OF DISPUTES
These T & Cs are subject to French law.
In the event of any difficulty, Customer Service is at your disposal to find an amicable solution.
In the absence of a solution found directly with Customer Service, the European Commission has set up a dispute resolution platform intended to collect any complaints from consumers following an online purchase. The platform then transmits these complaints to a competent national mediator. You can access this platform by following the following link: http://ec.europa.eu/consumers/odr/.
Article 17 – ITEM FOR SALE ON OTHER SITES
If a physical or digital item is for sale on another site, the terms of that site apply.
Terms of Service :
Our policy of protecting your personal data helps establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and comply with your expectations.
In order to respect your trust, Individual Entrepreneur Arnaud Doeun (Abécédaires Union), we primarily guarantee respect for your personal data, as well as the confidentiality of our customers (hereinafter “Your data”).
For complete transparency towards you, in order to guarantee you a secure use of our website abecedairesunion.com and shopa-store.com (and their subdomains) in all its available versions and related applications (hereinafter the “Arnaud Site Doeun (ABCs Union) ”), we make available the way in which we treat your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security as well as the confidentiality and the unalteration of your privacy and your data, across all of our platforms.
We and our policy guarantee that all necessary precautions to protect all of your data and against its disclosure, loss or alteration are taken. This is why we provide you with all the elements that will allow you to easily understand our way of processing your data. These data will only be kept for the time necessary for the management and processing determined. You can of course, at any time, have access to your data and modify it, since it will be available on your personal spaces on the Arnaud Doeun site (Abécédaires Union).
For these purposes, we endeavor to take all necessary steps in order to be in compliance with applicable data protection law.
Thus, here, the undersigned Individual Entrepreneur Arnaud Doeun (Abécédaires Union) undertakes by this policy of protection of your personal data to respect the essential principles of the general European regulations and of French law in matters of personal data protection, by making available to you information concerning the existence and modalities of the data processing applied here (paragraph 3), the rights you have in relation to your data, as well as by applying these rights ourselves (paragraph 6 and 10). All information relating to possible transfers to a third country or to recipients is also made available, as well as the retention period of the data collected (paragraph 5) and security measures (paragraph 9).
- WHO ARE YOU?
Simply because it is directly related to you and concerns you as a client of Individual Entrepreneur Arnaud Doeun (Abécédaires Union), if you have placed an order on the site Arnaud Doeun (Abécédaires Union), client of Entrepreneur Individuel Arnaud Doeun (Abécédaires Union ) if you have created a customer account but have not ordered any products or services, or you have browsed as a visitor on the Arnaud Doeun site (Abécédaires Union) without having created a customer account or having ordered.
- WHO ARE WE?
Individual entrepreneur Arnaud Doeun (Abécédaires Union) is a company with capital of 0 euros, registered in the Paris Trade and Companies Register under number 882 747 728, represented by Mr DOEUN Arnaud, as Director and whose head office is located at 128 Rue la Boétie, 75008 Paris, France_num + street + city + postcode.
Individual entrepreneur Arnaud Doeun (Abécédaires Union) publishes the Arnaud Doeun Site (Abécédaires Union) and implements, as such, various processing of your Data as a data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the Arnaud Doeun (Abécédaires Union) site using cookies, if you create a customer account on the Arnaud Doeun (Abécédaires Union) site, or order one of our products. or services or agreed to be a member of our newsletters (SMS, e-mails).
Your personal data is used to make your browsing on the Arnaud Doeun (Abécédaires Union) site more fluid, as well as to offer you a more personalized experience. We can thus process your orders as well as possible, provide payment in several installments, avoid fraud, make the necessary refunds, and manage your customer reviews.
3.2. Your browsing on the Arnaud Doeun Site (Abécédaires Union)
In order to allow you to browse the Arnaud Doeun (Abécédaires Union) site, we process your data with your consent as a legal basis.
3.3. Processing your orders
In order to be able to take care of and process your orders, we use your data.
The use we make of it is used to manage mediation, customer relations (and that through social networks), our after-sales and distance sales service, our actions relating to the management of marketing and commercial prospecting. for the Arnaud Doeun site (Abécédaires Union), as well as for the management, deliveries and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of Individual Entrepreneur Arnaud Doeun (Abécédaires Union) is the legal basis of the processing, with regard to the management of product recalls. Your consent or our legitimate interest is, as the case may be, the legal basis of the processing for marketing and commercial prospecting actions. Your consent is for the implementation of the “flash” payment.
3.4. Payment in installments
For orders concerned by payment in several installments and for certain customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your banking data.
3.5. Customers’ opinion
In order to be able to share your opinions with our customers and visitors as well as to allow you to leave your opinion on the Arnaud Doeun site (Abécédaires Union), we use your data on the legal basis of your consent or legitimate interest.
3.6. Collection of payments and fight against fraud
In order to allow the recovery of payments and the fight against fraud, we use your data.
Thanks to this, we can also guarantee the security of payments.
The application of this contract between the two parties as well as the legitimate interest of Individual Entrepreneur Arnaud Doeun (Abécédaires Union), as data controller, are the legal bases for this treatment.
3.7. Management operations of the advertising network of Individual Entrepreneur Arnaud Doeun (Abécédaires Union)
The advertising network operations of Individual Entrepreneur Arnaud Doeun (Abécédaires Union) are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and studies of advertising campaigns, update the prospecting files of the organization in charge of management of oppositions to canvassing by telephone, solicitations, the setting up of our contests and lotteries or any other operation for promotional purposes except
The legal bases of the mentions mentioned above are the consent of the user or the legitimate interest of Individual Entrepreneur Arnaud Doeun (Abécédaires Union).
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of Arnaud Doeun (Abécédaires Union)
They are not sent to third parties, except in the situations specified below:
In order to be able to process your orders, your personal data may be transmitted to several service providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or even the supply of guarantees or insurance.
To set up payment in x times, your data can be shared with service providers such as payment and transaction centers (banks, etc.), or even call centers for the management of business processes or the experience of customers, or, for customer reviews, to a manager for collecting and processing customer reviews.
The advertising network of Arnaud Doeun (Abécédaires Union) is managed, thanks to your data, to clients of the network and advertisers.
- DATA RETENTION
The data collected by Arnaud Doeun (Abécédaires Union) are kept only for the time and the assistance necessary for the establishment and completion of the operations mentioned in paragraph 3 of our personal data policy.
We keep for a certain time certain data collected by Arnaud Doeun (Abécédaires Union):
In current archives for prospects, for 3 years from the last contact with the client (they can therefore be consulted by the services of Individual Entrepreneur Arnaud Doeun (Abécédaires Union)). We do not perform any intermediate archiving of this data (for data representing an administrative interest for certain services, such as for litigation, the retention periods are set by the applicable limitation rules).
Regarding our orders, your data will be archived in the current archives for 5 years from the end of use of the customer’s orders, and in the intermediate archives for 5 years from the end of conservation in current archives. The same is true for customers.
Regarding bank data, they are archived in current archives for the duration of the validity of the bank card (plus one day). There is no intermediate archiving carried out for bank data.
Cookies and their use and timeframe are detailed in paragraph 7 of our policy.
- EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: for this you must challenge the accuracy of your personal data for the time required to allow us to verify the compliance of the latter. Or, in the event that you believe that our use of your personal data is unlawful and that you request a limitation of their use and not erasure. We no longer need to use your data for the purposes mentioned in paragraph 3 but that your data is still useful for the establishment, exercise or defense of your legal rights, in the event where you decide to exercise your right to object during the time required for the verification to determine whether the legitimate reasons we are pursuing outweigh yours.
6.3. You have the right to request the deletion of your Data.
If you require the deletion of your personal data, Individual Entrepreneur Arnaud Doeun (Abécédaires Union) will still be able to keep them in intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.
6.4. You have the right to claim the exercise of your right to object to processing operations used for the purposes of commercial prospecting.
In the event of prospecting by e-mail, you have the right to request the modification or unsubscription of newsletters by clicking on the hypertext link “unsubscribe” available in all newsletters, or by browsing directly on the contact page of the Arnaud Doeun website (Union ABCs).
In the event of prospecting by SMS, it is possible to unsubscribe by sending the message “STOP SMS” to 36007 by SMS, or by browsing the contact page of the Arnaud Doeun site (Abécédaires Union).
6.5. You have the right to transmit post-mortem prerogatives concerning the storage, erasure and communication of your personal data.
In the absence of this type of prerogative, your successors
and heirs have the possibility of communicating with individual Entrepreneur Arnaud Doeun (Abécédaires Union) to be able to have access to the uses of these data and to allow an “organization and settlement of the estate of the deceased” and / or to close the account on the site and / or request the non-continuation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You are entitled to claim your right to portability.
6.7. You have the right to revoke your consent concerning the performance of processing operations based on this legal basis.
Important clarification: If you decide to revoke your consent, this cannot have an effect on the lawfulness of the uses made before your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (accompanied by your e-mail, surname, first name, copy of your identity document and postal address) to the data protection delegation of Individual entrepreneur Arnaud Doeun (ABC Union) by e-mail to email@example.com or firstname.lastname@example.org and / or by post to Individual Entrepreneur Arnaud Doeun (Abécédaires Union), 128 Rue la Boétie, 75008 Paris, France_num + rue + ville + Postal code.
Within one (1) month maximum after the date of receipt of the complaint, we will send you a response.
7.1. What is a cookie ?
When you browse a website such as the site of Individual Entrepreneur Arnaud Doeun (Abécédaires Union), the latter can then, according to your choice, insert on your receiver (computer, phone or tablet), through your browser, a text file.
This text file is called COOKIE. This cookie then allows a website like Arnaud Doeun (Abécédaires Union), during the prescribed period of validity or registration of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on abecedairesunion.com and shopa-store.com (and their subdomains)?
We can classify different types of cookies by categories. Some of them are issued directly by Individual Entrepreneur Arnaud Doeun (Abécédaires Union) and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by Arnaud Doeun (Abécédaires Union) and its service providers
There are several categories of cookies that can be found on your sender when you browse our website:
22.214.171.124. “Essential” cookies
In order to access our site, “essential” cookies are necessary, for example they are used to be able to place an order.
If they were not present, you may experience problems navigating the site and be unable to place an order.
“Essential” cookies also allow Arnaud Doeun (Abécédaires Union) to monitor its activity.
They can be inserted on your transmitter by Arnaud Doeun (Abécédaires Union) or by its service providers.
126.96.36.199. “Analytical and Personalization” cookies
“Analytical and personalization” cookies are not mandatory, they will allow us to facilitate your research, optimize your experience with us, we will be able thanks to them to better target your expectations as well as to adapt our offers. and maximize the organization of our site.
188.8.131.52. “Advertising” cookies
Advertising cookies are displayed in the advertising areas of our site. The interest for you is that your browsing time is better and optimized by presenting offers and advertisements that are relevant to you.
To do this, “advertising” cookies will target your expectations in real time and offer you advertising content tailored to your current desires and interests, through your recent browsing history on other sites.
This is to avoid presenting you with advertising content that is of no interest to you. At the same time, Individual entrepreneur Arnaud Doeun (Abécédaires Union) prefers to see his offers and advertisements offered to users who will be interested in them.
The advertising content offered may contain cookies issued by Arnaud Doeun (Abécédaires Union) or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include computer applications from a third party, in order to offer you the possibility of sharing content and / or your opinion from our site with other people, for example when you click on the “share” or “like” buttons that come from social networks.
These social networks can then identify you through these buttons even if you have not used them during your navigation on the site. It is possible for them to do this if during your last browsing on the site you were simultaneously connected or active on your transmitter to your social network. We have no control over what uses they use, or what data they have.
To find out more about the use of your data and advertising content, you can go to your social networks and consult their privacy policies. You should then be able, through these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising network, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertisers at the origin of the advertising presented, third party providers of the advertiser, etc.).
They can therefore with these cookies and during the prescribed period of validity of these, offer advertisements in the places made available for third party advertisements, identify the number of content they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this they will be able to claim the sums due to them and establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options available to you which you can adjust to suit your preferences. In this way, you can then accept or not the cookies on your transmitter.
However, if you choose to accept the storage of these cookies on your issuer, then, when you visit sites or content with cookies present, they will be automatically saved on your issuer.
However, it is important to emphasize that the choices you make during this setting may be able to modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (such as to place an order on our site by example).
In the event that you would prefer to refuse these cookies on your sender or delete those already registered, we decline any responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to register or ” have access to the cookies that are used for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and possible choices available depending on your browser. In order to have more, you can consult the help menu of this one.
Internet Explorer ™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari ™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome ™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox ™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera ™: http://help.opera.com/Windows/10.20/fr/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not carried out an assessment on the level of compliance.
In this case, we do what is necessary to ensure that this data sharing is done in accordance with the accompanying regulations and that v
Our privacy and your fundamental rights are guaranteed (for example with the use of contractual clauses from the European Commission).
The Data Protection Authority can, if you request it, provide you with more information about the data transfer.
- SECURITY MEASURES
Thanks to the technical and organizational measures that we take, we can guarantee a level of security in accordance with the risks for the rights and freedoms of individuals with regard to the points mentioned in point 2. For this, we take into account the ‘origin, scope, context, costs and state of knowledge, the purposes of the processing, but also the risks identified.
In addition, we are up to date with the PCI DSS payment card industry security standard, which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION
By the automated processing which we use (profiling for example), you are subject to legal effects which affect you.
All of this is essential for the conclusion or performance of the contract between you and us.
This is how we can offer and perform customer identification automation and “4 x payment”. The foundations of this operation are attached to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.
If the risk is assessed with these statistics as being too great (fraud / unpaid), then this payment method will not be offered.
However, if you wish, you can get human intervention although the decisions are automated, so you can give your opinion and / or object to the automatic decision.
- POLICY UPDATE AND REVISION
Our personal data policy will be updated whenever necessary in order to always comply with the regulations applicable to the protection of your data (at least every three (3) years).
June 20, 2019.